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  Insight™ MIS Sample Screens

Insight MIS Logo

Following are a few Sample Screens from the Insight™ MIS System, click on the thumbnail image to view a larger clearer image, click the back button on your browser's toolbar to return to this page.
This screen shot shows:
Insight MIS Sample Screen Shot
(click thumbnail for larger image)

Agent Status - All Sales
Agent Status - All Non Sales
Agent Group Statistics - All Agents
Number of Calls in Queue
Wait Time
Number of Calls Answered
Number of Calls Abandoned
Longest Wait Time
Average Wait Time
Wait Time Graph for Line Groups
Wait Time Graph for Agent Groups
Calls in Queue Graph - All Agents
This screen shot shows:
Insight MIS Sample Screen Shot
(click thumbnail for larger image)

Agent Status - Inbound Agents
Longest Wait Time
Grade of Service
Number of Busy Agents
Number of Calls Answered
Number of Calls in Queue
Number of Abandoned Calls
Agent Status - Outbound Agents
Number of Free Agents
Grade of Service
Number of Busy Agents
Number of Outgoing Calls
Number of Busy Lines
Average Outgoing Call Time
This screen shot shows:
Insight MIS Sample Screen Shot
(click thumbnail for larger image)

Number of Calls in Queue to Agents
Longest Wait Time
Number of Busy Extensions
Grade of Service - All Agents
Grade of Service - All Lines
Grade of Service - All Extensions

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Tel. +44 (0) 1582 814700   Fax. +44 (0) 1582 814701

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25 Plaza Drive, Suite 1,
Scarborough ME 04074 USA
   Tel. +1 207 885 0000x115  Fax. +1 207 619 8670