Insight

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lnsight CA

Insight CA is an advanced call management system that provides complete visibility of your telecom costs and usage.

Telephone call information can be collected from both single or multiple phone systems in real time which can be combined with imported bill information for mobile and home telephones. Once collected this information is processed to identify the cost, the location of the caller and provide an immediate, real time update of call summary information on the screen.

Insight CA is fundamentally different to other call management solutions, with the use of exception reporting and user configurable alarms. This allows reports to be generated when one of your usage policies has been broken, ending the need to waste time studying the output of manual reports when most of the time everything is running fine.

Staff costs account for over 70% of the costs of running a business so being in control of productivity is critical to maintaining profitability. Combine this with the importance of delivering exceptional customer service and in both of these areas Insight CAwill give you a competitive edge. Insight CA can help you do this by monitoring incoming, outgoing, transfered and conference calls to make sure that the right staff are in the right place at the right time. Insight CA with its real time graphical display of call activity and comprehensive reporting package can identify call patterns and trends and highlight unacceptable service response times and the number of calls currnetly waiting in queue and more importantly it will enable you to measure this information against your predefined service level objectives, and much more.

Telephone communiation costs more than just the cost of calls. Once you have calculated the cost of PBX, mobile and land line calls you then need to add the support costs associated with the trunk, extension, and system and further to that the call handling costs inthe form of attendant salaries. With all these elements to take into consideration, this is where invoCall can help. Many applications look at just the PBX call costs, but Insight CA provides a consolidated view of all telecom related expenditure, with the added benefit of importing electronic bill information for mobile and home telephones enabling the right department or individual to be charged.

Example of Insight CA screen

Identify the true cost of your calls with Insight CA

Insight CA is only available to our customers in the US. The Nu Technologies Group offers Call Management Solutions for the UK and European market - Click Here for more details