• Limited class size of 8 people increases instructor/student interaction.
• Courses can take place in a ‘safe’ environment with access to a wide range of networking equipment and technologies available at Kenson’s offices.
• For immediate hands on experience of troubleshooting own environments the delegate may prefer to hold an on site course.
• Delegates receive a set of comprehensive course notes.

Course Contents

• The 3Ps of Network Troubleshooting
• The OSI 7 Layer Reference Model
• 3 Troubleshooting Techniques
  - Check the Foundations
  - Divide and Conquer
  - One Step at a Time
• The Enabling Technologies
  - ICMP
  - SNMP
• The Process Issues
  - Discovery
  - Polling
  - Traps
• The Tools
  - From Ping to Network Monitor
  - From DNS Audit to Network Performance
  - From IP Subnet List to Network Sonar and IP
  - Network Browser
  - SNMP and MIB Browser
  - Cisco and Security
  - NetFlow Realtime
  - Lots more besides
• Simple Diagnostics
• Practical Problems and their solutions

Pre-requisites
It is expected that delegates are familiar with basic networking concepts and terminology. Such familiarity can be gained from attendance on a Network Fundamentals course.

Follow-ons

• PLAN - Ethernet.
• PLAN - Protocols & Services.
• Network Management through SNMP.
• Product specific courses.

Costs
The One student on the 1 day course at Kenson’s site - £438 + VAT. Single company course - £2,100 + VAT for up to 10 delegates. Additional delegates at £200 + VAT.

For single company courses the following options are available

• Customisation of the course to match individual requirements:
  - Needs Analysis and Data Gathering - £1,200 +VAT +Expenses.
  - Material Preparation - £1,200 + VAT + Expenses.
• Course may be run on customer’s site - £2,100 +VAT +Expenses.
  
  Advantages
  
  • For network professionals that are new to the industry, the SolarWinds course is a comprehensive introduction to networking troubleshooting techniques and the tools that are available.
  • The full potential of SolarWinds is realised and the return on product investment increased.
  • Saves time - Staff are able to quickly select the most effective tool and apply techniques to solve networking issues.
  • Saves money - Utilize the full range of options within SolarWinds rather than purchasing additional tools.
  • The course design is based on the current best practice for Adult Learning (Androgogy) and uses many techniques for ‘Accelerated Learning’ to provide an interesting, engaging, and informative course.