Elements
A typical project will involve:: |
| |
|
| Defined Response Times |
A Service Level Agreement (SLA) will be agreed. |
|
| Agreed scope of work |
We are able to offer a full range of services from Troubel Ticket generated ad hoc remote intervention to 2nd level, 24 x 7, on-site attendance including hardware cover. Each contract is customized to meet the requirements of the customer. |
|
| Regular network checking and monitoring |
Toolkits can be loaded onto the customer’s network to monitor its status and generate warning alerts. Our proactive monitoring can identify network issues and enable resolution before user performance is affected. |
|
| Ability to ‘upskill’ on demand |
Call on particular skills available from us but not within your internal teams as and when required. |
|
| One Stop Shop |
We are able to consolidate and manage all of your external network support arrangements. |
|
| Vendor Independence |
When the ‘fingers pointing’ starts our collective experience enables us to take independent, unbiased action to resolve the issue. |
|
| Preferential Rates on other services |
Contracted Support service customers enjoy preferential discounts on and priority access to other of our services outside of those covered by the Support service. |
| |
|
Pricing
By quotation. Please contact enquiries@kenson.co.uk |
