Traffic Management & Prioritisation Services
This service assists customers by focusing on optimizing distributed LAN/WAN traffic flows and bandwidth, and the minimization or elimination of congestion, taking into account your business needs and mission critical applications operating across the network.
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Voice over IP Assessment Services
Customers contemplating the deployment of Voice over IP (VoIP) or IP Telephony (IPT) use this service to gather vital traffic metrics from the existing voice network and data network. These are needed to assess the capability of the network to handle the aggregate bandwidth requirement. In addition we deploy state of the art tools to run tests on the network to ensure that the appropriate quality of service will be achieved for the voice traffic once VoIP/IPT has been implemented.
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Second Line Support Services
Customers use this service to extend the reach of their internal network operations teams, balancing the workload and therefore maintaining or improving network service delivery levels whilst increasing resources for project related work when it is most needed. Building a relationship with a single source supplier to compliment internal resources ensures that familiarization time is minimized, effectiveness is immediate, knowledge and experience is retained and consistent quality service is assured.
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Troubleshooting & Health Check Services
Customers use this service to aid diagnosis and resolution of recurrent or problematic network issues or outages. Working in partnership with customers in house staff we identify the cause or causes of the problem, recommend resolution strategies and implement the necessary changes.
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Documentation Project Definition Services
Our Define service assists customers define the scope of any network based project, whether this is to overcome challenging issues, implement new services or applications, technology refresh or enhancing network operational processes. We will facilitate consideration of the project in a workshop style session, structured around your particular business requirements.
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Configuration Management Services
Our Focus service reviews a customer’s existing network operational processes, particularly change management processes, and network documentation against best practice. Following this review, we will recommend enhancements and implement agreed changes or revisions if requested.
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Training & Skills Transfer Services
Skill encompasses our training courses and services. Whether your requirement is to raise the skill levels of an individual, perhaps new, employee, or to train a whole group of staff we can help you achieve your objectives. Alternatively we can undertake an independent Training Needs Analysis (TNA) amongst your network operations staff, taking into account your current and future business needs.
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